DMCA & Copyright Takedown Policy

JestBot account holders can add content to a bot’s knowledge base three ways: pasting text directly, uploading a file (PDF/DOCX/TXT/CSV/MD), or pointing the bot at a URL for JestBot to fetch and ingest. If you believe content surfaced by a JestBot-powered bot infringes your copyright — regardless of which of these three methods was used to add it — you can request its removal under this policy.

It’s worth understanding the mechanism before filing a notice: content is chunked (roughly 1,500 characters, with overlap), converted into vector embeddings, and stored per-bot. When a visitor asks a question, the bot retrieves and paraphrases or quotes from the most relevant chunks to compose its answer. A takedown therefore needs to target the specific source (the uploaded document, or the ingested URL) rather than an individual bot response, since the response is generated dynamically from the underlying source each time.

Send a written notice to our designated agent (Section 11) identifying the specific bot, the specific content or source, and the copyrighted work it allegedly infringes. We can only act on notices that clearly identify the bot (by domain or bot ID, where known) and the infringing material — vague reports that a “chatbot somewhere on your platform” used copyrighted material without further detail can’t be actioned.

A valid notice under the DMCA should include:

• Your name, contact email, and, if applicable, the organization you represent
• Identification of the copyrighted work you claim is infringed (or a representative list if multiple works are involved)
• Identification of the material and its location — the bot’s domain, the specific source URL that was ingested, or the document name if you know it
• A statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law
• A statement, made under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on their behalf
• Your physical or electronic signature

Notices missing these elements will typically be returned asking for the missing information before we can act, which slows down resolution — so it’s worth including everything up front.

On receiving a complete notice, we review it against the information provided and, where warranted, remove or disable the specific document or URL source from the affected bot’s knowledge base. Removing a source also removes its embedded chunks from the bot’s retrieval index, so the bot can no longer surface that content in future responses. We notify the bot owner that a source was removed and why, consistent with standard DMCA process, and log the notice for our repeat-infringer records (Section 9).

We aim to act on complete, valid notices promptly. Actual response time depends on notice completeness, current volume, and whether manual verification of the bot/source is needed.

Removal is scoped to the specific source identified in the notice, on the specific bot identified — it does not affect other documents on the same bot, or the same bot owner’s other bots, unless the notice specifically identifies additional infringing sources across them.

If you’re a bot owner and believe content was removed in error, due to misidentification, or because it’s covered by fair use or another exception, you may submit a counter-notification. A valid counter-notice should include:

• Identification of the material that was removed and its location before removal
• A statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification
• Your name, address, phone number, and consent to the jurisdiction of the applicable federal court
• Your physical or electronic signature

We’ll forward a valid counter-notice to the original complainant. Under standard DMCA timelines, unless they notify us they’ve filed a court action seeking to restrain the reinstated content, we may restore the material within the statutory window (typically 10–14 business days after forwarding the counter-notice).

Filing a knowingly false takedown notice or counter-notice can carry legal liability under the DMCA for the party filing it, including for damages. Please be certain of your claim before submitting one.

Accounts that receive repeated, unrebutted valid takedown notices are subject to bot suspension or account termination, consistent with our Acceptable Use Policy. We maintain internal records of valid notices per account for this purpose.

This process is specifically for copyright infringement. For trademark issues, privacy complaints, or general policy violations that aren’t about copyright, use the general reporting process in our Acceptable Use Policy instead — a copyright notice filed for a non-copyright issue will be redirected there.

Copyright notices and counter-notices may be submitted through the contact page with the subject line “DMCA Notice” or “DMCA Counter-Notice.”

For formal notices under applicable copyright law, please include sufficient information to identify the copyrighted work, the allegedly infringing material, and your contact information. JestBot will review and respond to properly submitted notices in accordance with applicable law.