Answer plan, billing, and how-to questions before they become tickets
Point JestBot at your docs, changelog, and help center and it answers grounded in what you've actually shipped — with a real teammate one click away when a conversation needs a human.
No card required · Free plan included
< 2 min
Setup time
6
Model providers
PDF · DOCX · URL
Doc formats
No card needed
Free plan
Why SaaS teams reach for JestBot
The same plan and how-to questions, on repeat
Support and success teams end up re-answering the same handful of questions from the docs nobody read — while trials stall waiting on a reply.
Feature & plan questions repeat endlessly
"Does this plan include X?" and "How do I set up Y?" already have answers in your docs — they just aren't reaching the person asking.
Trials stall waiting on a reply
A prospect blocked on setup at 11pm won't wait until your team is back online. A grounded AI answer keeps momentum without an agent awake.
Support time gets eaten by tier-1 volume
Every minute spent re-explaining a documented feature is a minute not spent on the escalation, bug report, or churn-risk conversation that actually needs a person.
Live on your app or site in three steps
01
Point it at your docs
Paste your help center URLs, upload PDFs, or drop in your changelog — JestBot chunks and embeds it automatically.
02
Embed in-app or on your site
One script tag on your marketing site, dashboard, or help center. No build step, no framework dependency.
03
Set a handover threshold
Let the AI answer on its own for routine questions, then hand off to your team the moment it's a billing dispute or an angry customer.
Why it works for SaaS
Grounded in your docs, not a generic model's guesswork
A wrong answer about your product is worse than no answer — every reply traces back to a real chunk of your own content.
Ingest docs, changelog, and FAQs
Feed it your help center, API reference, or changelog as text, a URL, or a file upload (PDF, DOCX, TXT, CSV, Markdown). Content is chunked automatically so answers stay grounded in real context.
- Text, URL, or file ingestion
- Automatic chunking with overlap
- Re-ingest anytime docs change
See exactly what it retrieved
Every answer is built from the specific chunks the bot found for that question — visible with a similarity score in Test Chat, so a bad answer is something you debug, not just distrust.
- Cosine-similarity retrieval
- Retrieved chunks visible for QA
- Streaming replies over SSE
Hand off billing & escalations instantly
Set a message threshold per bot — the AI handles routine how-to questions, and a "Talk to a human" option appears the moment a conversation needs judgment, with zero context lost on handoff.
- Configurable handover threshold
- Assign to agents or teams
- Business hours with AI fallback
Capture verified trial leads
NewTurn on a pre-chat form to collect name and email or phone before the conversation starts, with optional OTP verification — every lead your bot captures is a real, reachable contact for your sales team to follow up on.
- Name + email or phone
- Optional OTP verification
- Deduplicated across all your bots
How SaaS teams put it to work
One bot, several jobs across your funnel
The same knowledge base can serve a visitor evaluating your product and a customer stuck mid-setup.
Onboarding & setup help
Walk new users through setup steps grounded in your actual onboarding docs, at 2am if that's when they're trying.
Plan & billing questions
Answer "what's included in Pro" or "how do I upgrade" instantly, and hand off actual billing disputes to a human.
API & developer docs
Ground answers in your API reference so integration questions get accurate, current answers instead of stale Stack Overflow threads.
Trial-to-paid conversion
Capture a verified lead the moment a trial user asks a real question, so sales can follow up on active intent, not a cold list.
Tier-1 ticket deflection
Let the AI clear the repeat questions so your support queue is mostly the tickets that actually need a person.
Multilingual self-serve
Reply in the language a visitor writes in — English, Hindi, Spanish, and more — from one knowledge base, no duplicate bots.
“We replaced a wall of FAQ text with a bot that actually points people to the right paragraph of our docs. Setup was one afternoon.”
Priya S.
Founder, early-stage SaaS
Questions people actually ask
JestBot — JestBot for SaaS