Answer shipping, sizing, and return questions before checkout stalls
JestBot answers product, shipping, and return questions grounded in your own policies and product pages, catches undecided shoppers before they bounce, and hands real order issues to your support team.
No card required · Free plan included
< 2 min
Setup time
Website + WhatsApp
Channels
24/7
Runs
No card needed
Free plan
Why online stores reach for JestBot
The question that stalls a checkout is usually a simple one
A shopper unsure about sizing, shipping time, or return policy will often close the tab rather than dig through a policy page — unless the answer's right there in the moment.
Undecided shoppers bounce at checkout
A shopper one question away from buying — sizing, delivery time, does this work with X — will often leave instead of searching your FAQ page for it.
Support gets flooded with 'where's my order'
Order status and return-policy questions dominate the inbox, crowding out the damaged-item or wrong-order cases that actually need a person.
Shoppers browse when support isn't staffed
Evenings, weekends, and sale spikes are exactly when traffic peaks and exactly when your support team is stretched thinnest.
Live on your store in three steps
01
Add your policies & product info
Upload your shipping, returns, and sizing pages, or paste product descriptions — JestBot chunks and embeds it automatically.
02
Embed on your storefront
One script tag on your product or checkout pages, live immediately with no build step.
03
Route order issues to support
Set a handover threshold so damaged items, wrong orders, and disputes reach a real agent instantly.
Why it works for online stores
Grounded in your actual policies, not generic store advice
Shoppers get accurate answers about your specific return window and shipping times — not a guess that creates a support ticket anyway.
Ingest policies, FAQs & product pages
Paste your shipping and returns pages, upload a sizing-guide PDF, or drop in product descriptions as text. JestBot chunks and embeds it automatically so answers stay accurate as your catalog and policies change.
- Text, URL, or file ingestion
- Automatic chunking with overlap
- Re-ingest anytime policies update
Storefront widget and WhatsApp
Connect a bot to a WhatsApp Business number via the Meta Cloud API, so the same grounded AI and human-handover flow works over WhatsApp — a channel a lot of shoppers already message on — not just your storefront.
- WhatsApp Business integration
- Same knowledge base on both channels
- Configured per store from the dashboard
Quick-reply chips for common questions
NewSurface tappable quick-question bubbles — sizing, shipping time, return policy — so a shopper on mobile can get an answer without typing a full question mid-browse.
- Up to 5 quick-question bubbles
- Tap-to-send follow-up chips
- Cuts typing on mobile checkout flows
Hand off real order issues instantly
Set a message threshold so the AI covers product and policy questions on its own, then a "Talk to a human" option appears the moment it's a damaged item, wrong order, or dispute — handed live to an available agent.
- Configurable handover threshold
- Media sharing once an agent joins
- Business hours with AI fallback
How stores put it to work
One bot, covering a shopper from browsing to post-purchase
The same knowledge base answers a pre-sale question and a post-purchase support message.
Product & sizing questions
Answer "will this fit" or "is this compatible with X" instantly, grounded in your actual product pages.
Shipping & returns Q&A
Handle policy questions accurately so shoppers get a real answer instead of a generic FAQ link.
WhatsApp order support
Answer order and product questions on WhatsApp, where a lot of post-purchase messages already land.
Undecided-shopper lead capture
Capture contact info from a shopper who isn't ready to buy today, so you can follow up instead of losing them.
Damaged item & dispute handoff
Route real order problems to a support agent immediately, with attachments for a photo of the issue.
Multilingual storefront support
Reply in the language a shopper writes in, from one catalog knowledge base, no duplicate bots.
“Being able to see the retrieved chunks in Test Chat is what sold me — I could actually debug why the bot gave a wrong sizing answer instead of just guessing.”
Marcus T.
Ecommerce operations lead
Questions people actually ask
JestBot — JestBot for Ecommerce